Dear bloggers,

I am proud to announce that Accenture will be participating in the 2009 GTEC Blog.  It was a great experience last year and our hope this year is that the feedback will be much more interactive and therefore current and relevant.  Over the next six months, my colleagues and I will present points of view that aim to help public service organizations create value and improve social and economic outcomes for their citizens.  It is clear that the government landscape is changing and that the current political and economic climates call for a more streamlined way of interacting with and soliciting citizens’ viewpoints, concerns and feedback. Innovations in technology and rising citizen expectations are causing governments to re-approach the way they deliver services and increasingly must now operate as a business, where management, flexibility and a strong customer focus is key.  Accenture’s Public Service group helps government agencies, institutions, and nonprofit organizations in the face of these complex challenges and helps to differentiate those high performing governments who look to break down cross government boundaries to better serve their citizens. This year, my colleagues and I will cover a variety of topics related to public service management, service delivery and improving social outcomes, including transforming the public service workforce, leadership in customer service, government 2.0, and social collaboration tools, to mention a few.  We encourage you to share your ideas with us in this blog and hope you find this collection of thought leadership valuable.

 

Darren Nippard

Managing Director

Accenture Canada Public Service

Tags: Government, Government 2.0, Public Service Management, Service delivery, Social Collaboration Tools, Social Outcomes