Apr 30th, 2009 |
Governments may be dismissed as inherently inefficient in some quarters, but the research heavyweights at Accenture say the public sector can more than hold its own head-to-head.
The great leveler, Accenture says in a report called Knowing Beats Guessing, is analytics – “the extensive use of data, statistical and quantitative analysis, predictive models, and fact-based management to drive decisions and actions.”
The data-driven model is already sweeping the public sector, Accenture says, and that means that “many top government agencies can be classed as high performers — easily on a par with high-performance businesses in the commercial sector, such as Procter & Gamble and General Electric.”
“We have found that those high-performance agencies share a number of key attributes with their corporate counterparts. For example, they are relentlessly focused on outcomes and are not misled by measures that are means rather than ends. They are highly efficient, continually rethinking their processes to improve the delivery and maintenance of public services. They are exceptionally aware of changes in their environments and able to translate insight into action quickly and effectively. And they have a keen understanding of the value of analytics to their overall effectiveness.”
The report is available at the Accenture site – www.accenture.com; search for Knowing Beats Guessing.
